Complaints Procedure
At Connected Chiropractic we are committed to providing safe, effective and patient centred care. If you ever feel dissatisfied with any part of your experience, we encourage you to tell us. Your feedback helps us learn and improve.
How to Make a Complaint
You can make a complaint verbally, in writing or by email.
Please include:
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Your name and contact details.
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A description of your concern.
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The date or dates the issue occurred.
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Any outcome you hope for.
Complaints should be directed to:
Lianne Fisher, Practice Manager
Email: hello@connectedchiropractic.co.uk
What Happens Next
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Acknowledgement - We will acknowledge your complaint within 3 working days.
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Investigation - The Practice Manager will review your concerns, speak with any clinicians involved and check relevant clinical records.
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Response - We aim to provide a full written response within 20 working days. If more time is required, you will be updated with a revised timeframe.
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Outcome - You will receive a clear explanation of the findings and any actions taken.
If You Are Not Satisfied
You may contact our statutory regulator:
General Chiropractic Council (GCC)
Email: fitness.to.practise@gcc-uk.org
Website: www.gcc-uk.org
Phone: 020 7713 5155
The GCC handles concerns relating to professional conduct, patient safety and breaches of the Code.
Your Care Will Not Be Affected
Raising a concern will never affect the care you receive. All complaints are treated respectfully, confidentially and in line with GCC standards.
Thank You
Your feedback supports our ongoing commitment to safe, ethical and effective care.